Terms & Conditions
Last updated: April 6 2026
This is a legal agreement between you as the client (“Client”) who has purchased, used or accessed any service, tool or product referenced in this website and provided by Shiro Ndune, a business registered in Sweden (“Business“), and Joan Wanjiru Ndune (“Shiro”), the website proprietor, and owner of the Business. Please read this agreement carefully. By accessing or using this website and/or booking any services, tools or products provided by the Business you agree to the following terms and conditions.
Shiro and Client are jointly referred to as a “Party” or the “Parties” as the case may be.
Reference to the Website is to “shirondune.com”.
Reference to Service is to a service set out on the Website (as may be updated from time to time) and provided by Shiro.
Reference to Fee is to the service pricing set out on the Website for a Service.
1.1. The Services focus mainly in the area of business advisory, strategic guidance, coaching and commercial insight.
1.2. Shiro does not provide legal representation, litigation services, advocacy or jurisdiction specific legal opinions.
1.3. Client remains solely responsible for obtaining independent legal, financial, privacy, corporate, tax and all other forms of professional advice (whether regulated or not) as required.
2. SCOPE OF WORK, COORDINATION AND PLANNING
2.1. Further to the payment of the requisite Fee, Shiro will provide the Service purchased.
2.2. Client understands that the Service is a partnership focused on developing Client’s awareness, thinking, and abilities in order to help Client identify and achieve her business goals. In conversations, Shiro will be direct and honest and encourage the Client to do the same. The success of the undertaking depends upon the Client’s active engagement, availability, commitment and openness to the process.
2.3. The Parties acknowledge the value of communication between them. Accordingly, the Parties will arrange a kick-off meeting during which the Parties will address their respective expectations, intended time plan, preferred means of communication and any other agreed topics. This will not apply to the Founder Counsel offering, which is an hourly session not requiring pre-planning.
2.4. Client confirms that she is engaging the Service for legitimate and lawful purposes.
2.5. Shiro may use artificial intelligence (AI) tools and technologies in the course of providing the Services and in her general business operations.
In respect to AI-powered tools available on the Website or otherwise provided by Shiro, Client acknowledges that the tools use AI to generate responses based on information entered by Client. The outputs generated are intended to support reflection and exploration only. They do not constitute professional advice and may not be complete or accurate in all respects. Client is responsible for applying independent judgment before acting on any output generated by such tool.
Client is advised not to enter sensitive personal, financial, or confidential third-party information into any AI-powered interface on the Website. Shiro will handle any personal data processed through AI tools in accordance with the Privacy Policy.
3. BOOKING, PAYMENT & REFUNDS
3.1. Client shall pay Shiro the Fee to be eligible to receive a Service.
3.2. Payment will be in full in advance unless Shiro agrees to an alternative and states this in writing.
3.3. Fees may be updated from time to time and the applicable price is the one listed on the Website at the time of booking.
3.4. Due to the bespoke nature of the work, all sales are final. Refunds are not available for any reason except as set out in 3.6. below.
3.5. In the case of the Founder Counsel offering, Client may reschedule a session once with at least 48 hours’ notice. Sessions missed or cancelled by Client with less than 48 hours’ notice are forfeited. Shiro reserves the right to reschedule and will always provide reasonable notice.
3.6. The Strategic Reset money back guarantee. Notwithstanding clause 3.4, in the case of The Strategic Reset, Shiro offers the following limited guarantee: if, at the conclusion of the engagement, Client has not been provided with a clear and actionable next step in respect of the specific issue brought to the engagement, Client may request a full refund of the Fee paid for that engagement.
For the purposes of this clause, a next step is considered clear and actionable where it is grounded in an approach that is reasonably capable of being implemented by a client, having regard to the nature of the issue and the context of the engagement. The test of reasonability will be that the proposed next step has demonstrably previously been implemented elsewhere in comparable circumstances. Client’s disagreement with, or election not to implement, the next step provided does not constitute grounds for a refund claim under this clause. The success or failure of the next step proposed will not factor into consideration of whether or not a refund could arise.
Shiro shall not propose a next step that Client has demonstrably communicated already having attempted.
Any refund request under this clause must be made in writing to info@shirondune.com within 7 business days of the conclusion of the engagement, setting out the basis for the claim. The engagement will be deemed concluded on the date of the final session between the Parties. Shiro reserves the right to consider and respond to any such claim within 14 business days of receipt. Client will provide Shiro with a bank account in their name, which will be where the refund will be sent. The refund will be sent within 45 calendar days of Parties agreeing a refund is due.
4.1. The Founder Counsel Service is available in blocks of one hour sessions.
4.2. The Launch with Clarity Service is available for a maximum of 60 calendar days from the date of the first meeting between Client and Shiro (inclusive) at the given Fee.
4.3. The Strategic Reset Service is available for a maximum of 10 calendar days from the date of the first interaction between Client and Shiro (inclusive) at the given Fee.
4.4. Any other service not stated here will be available for the period agreed between the Parties in writing or as elsewhere provided on the Website.
4.5. Parties agree that a shorter period may apply for any of the Services, as may be agreed between them from case to case, whether orally or in writing, or where the circumstances so dictate.
5.1. Client agrees to:
5.1.1. participate actively and honestly in the sessions;
5.1.2. provide accurate information;
5.1.3. make independent decisions based on their own judgment;
5.1.4. ensure they have a stable internet connection for online sessions; and
5.1.5. respect communication boundaries and professional conduct guidelines.
Client acknowledges that the outcomes depend on her personal effort, decisions and actions.
6. INTELLECTUAL PROPERTY
6.1. All tools, materials, templates, documents, videos, frameworks and written content provided through the Services or Website remain the intellectual property of Shiro or her applicable licensors. They are provided for Client’s personal use only. Client may not:
6.1.1. Copy, reproduce, distribute or share materials;
6.1.2. Teach or sell any part of the frameworks; or
6.1.3. Use materials commercially without written permission.
6.2. Client, retains all intellectual property rights in and to any materials or documentation that Client provides to Shiro for Shiro to fulfil her obligations under this Agreement.
6.3. Except as expressly set out in this Agreement, nothing in this Agreement creates any right of ownership or license in or to the other Party’s intellectual property rights. Each Party continues to independently own and maintain its intellectual property rights. No implied licenses exist under this Agreement, and any right not expressly granted to Client under this agreement is reserved to Shiro or her licensors.
6.4. For the avoidance of doubt, if Customer provides any suggestions for improvements to the Services, Shiro will be free to use, disclose, reproduce or otherwise distribute and exploit such suggestions without any reference to Client.
7. CONFIDENTIALITY
7.1. A Party will: a) only use or copy any information or documentation that it receives under a Service engagement to fulfil and manage its rights and obligations under that Service engagement; b) not disclose to any person, in any form or way, such information or documentation; and c) keep it secure and protected to a reasonable level of care against loss, damage, or unauthorised access.
7.2. A Party may disclose such information or documentation to its employees, but only if: a) that person needs to know to fulfil and manage the Party’s rights and obligations; and b) before disclosure, that person accepts confidentiality obligations substantially the same as these; and c) the Party is liable for that person’s breach.
7.3. If a Party must disclose such information by law, a Party will (to the extent possible) give prior notice to the other Party, and allow the other Party a reasonable opportunity to oppose disclosure and the Parties must take all reasonable steps to protect the information and mitigate disclosure or its effects.
7.4. This provision does not apply to any portion of information or documentation that:
7.4.1. the disclosing Party agrees can be disclosed;
7.4.2. is already or becomes publicly available, except by breach of confidentiality;
7.4.3. is demonstrably developed at any time without use of such documentation or information; or
7.4.4. was already known before disclosure or obtained at any time, without obligation of confidentiality.
7.5. While the Parties must always observe these confidentiality obligations, either Party may use underlying methods, techniques or knowhow that it learns, uses, or develops during the Service engagement.
8. LIMITATION OF LIABILITY
8.1. In no event shall Shiro be liable for any incidental, special, consequential or indirect damages of any kind or loss of business, loss of goodwill, loss of profits, loss of revenues, loss of opportunities or on account of any decision outcomes.
8.2. Shiro’s total liability is limited to the amount paid by Client for the specific Service engagement for which a claim is made.
9. DATA PROTECTION & PRIVACY
9.1. Data is processed in accordance with the Privacy Policy which forms part of these Terms and Conditions.
10. TERMINATION
10.1. Shiro reserves the right to terminate an engagement immediately if:
10.1.1. Client behaves unprofessionally (as determined by Shiro);
10.1.2. Client violates these terms and conditions;
10.1.3. Continuing the engagement will be ethically inappropriate (as determined by Shiro)
Unused sessions in such circumstances are forfeited and no further deliverable will apply. No right of refund will arise in case of termination under this clause.
11.1. While Shiro offers strategic, commercial and coaching guidance in good faith, there is no guarantee that any specific business results, revenue outcomes, investment opportunities or market success shall arise from the Services. Shiro does not warrant that any particular result will be derived from working with Shiro.
11.2. All decisions made by Client are at her sole discretion and all responsibility for such decisions reside with her alone.
12. UPDATE TO TERMS
12.1. These terms may be updated periodically. Continued use of the Services signifies acceptance of the terms as updated.
13.1. These terms shall be governed by the substantive laws of Kenya.
13.2. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration under the Rules of Arbitration of the Chartered Institute of Arbitrators, Kenya, by one arbitrator appointed in accordance with the said rules. The arbitral proceedings shall be conducted in the English language. The seat of arbitration shall be Nairobi. All awards may if necessary be enforced by any court having jurisdiction in the same manner as a judgment in such court.
13.3. The Parties undertake and agree that all arbitral proceedings pursuant to this Agreement shall be kept strictly confidential, and all information, documentation, materials in whatever form disclosed in the course of such arbitral proceedings shall be used solely for the purpose of such proceedings.
14. CONTACT
14.1. For any questions regarding these terms, please contact info@shirondune.com